Enjoy Free Shipping on Every Order
We provide free shipping on all purchases with no minimum required.
Delivery Time
If the jewelry item is in stock, it is typically delivered within 10 business days. However, if your desired product is not available, we will begin crafting it after we receive your order. Depending on the complexity of the design, this production process may take between 6 to 8 weeks. Rest assured that we will keep you updated on the progress throughout the entire process, so you receive your item as soon as it is completed.
Custom Orders
The production time for custom orders varies based on individual requests. Typically, the entire process, from the initial consultation to the design and final creation, takes about 8 weeks. We place great importance on ensuring that every detail meets your expectations, and we will keep you continuously updated on the progress throughout the production process.
Return Conditions For Your Jewelry
Your piece of jewelry should not only sparkle but also reflect your complete satisfaction—a promise that is close to our hearts. Please take a moment to review our return policy in this context:
Returns within 14 Business Days
We gladly accept returns within 14 business days of receiving your order.
Return Procedure and Product Condition
To ensure a smooth process, please contact us at info@collectionbycanay.com before returning any products, and let us know the reason for your return so we can assist you as best as possible.
Products must be returned in their original, unused condition, free from any signs of wear or damage, and in their original packaging.
Please ensure they are securely packaged to prevent damage during transit.
To process your return, we require a receipt of purchase. Please note that we cannot guarantee the safe receipt of returned products.
Please send your return to the following address:
COLLECTION BY CANAY
Dangelstrasse 14, 8038 Zürich Switzerland
Payment Refund
After receiving and verifying your return, we will quickly notify you via email to confirm its receipt. This notification will also include whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be issued to your original payment method within a few days. We will use the same payment method you used to place your order.
Pending or Missing Refunds
If you have not received your refund within 10 business days, please contact your bank, as there may be processing time required before the refund is posted. If you still do not receive your refund after taking this step, please do not hesitate to contact us at info@collectionbycanay.com.
Postage Costs Excluded from Refund
Please be aware that postage costs for returns are non-refundable.
Product Exchange
Exchanges are available only for items that are defective or damaged. If you would like to exchange an item for the same product, please contact us at info@collectionbycanay.com.
Non-Returnable and Non-Exchangeable Custom Products
Orders for custom-made or personalized products are excluded from returns and exchanges. This applies to all products that have been crafted or engraved according to your specifications.
